Support

Need help?

Every ticket is read by a human. We route by category and escalate processing and SDK issues to engineering directly.
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Knowledge base

Troubleshooting common errors and step-by-step fixes.

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Talk to sales

Interested in enterprise access or a custom plan? Let's talk.

Common topics

Most issues are covered in our documentation — check there before submitting a request.

Common issues

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Viewer key management
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Create, copy, and manage your viewer keys.

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Asset preparation
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How to prepare and export USD files from Blender, Maya, and Houdini.

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Asset management
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Upload, organize, and manage assets.

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Known issues
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Known platform issues and workarounds identified during beta.

Support requests

Can't find your issue above? Submit a request and we'll get back to you.

Questions

Frequently asked
questions

Everything you need to know about the Miris streaming developer platform.

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What file formats does Miris support
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How long does processing take?
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Why did my asset fail to process?
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Can I re-upload an asset if something went wrong?
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What are the beta limits?
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What counts as a view toward my 1,000 limit?
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Does the viewer work on tablet or mobile devices?
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How is Miris different from traditional 3D delivery?
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Is there an SDK?
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What's the difference between a viewer key and an API key?
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How is this different from glTF/glb hosting?
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What happens after beta?

Join the beta

Join leading companies testing 3D content streaming in production. Early access includes dedicated engineering support and priority feature requests.
Join the betaGet a demo
Join the betaGet a demo
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Careers

Streaming video reshaped media consumption; we're doing the same for 3D. Join a small team solving tough spatial streaming, content delivery, and developer experience challenges.

Join us
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Read our blog

Technical deep-dives on adaptive spatial streaming, the infrastructure challenges of 3D at scale, and what we're learning as we build. Written by the team doing the work.

Our blog
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